DannyMurry

DannyMurry@Outlook.com

(817) 382-2306

 

Technical Certifications

Microsoft Certified Systems Engineer (MCSE) – Messaging & Security

Microsoft Certified Systems Engineer (MCSA) – Messaging & Security

               Microsoft Certified Professional                (MCP)   – 2.0

               Computer Technical Support               (A+)      – Hardware

 

Professional Work History

BravoTech4/2015 – 6/2015      Grapevine, TX

Ascend Marketing         Office 365/Sharepoint Administrator

·   Lead Office 365 team on client engagements.

·   Meet with each employee and fix their Office 365 issues. OneDrive sync, Sharepoint permissions, etc.

·   Remediation of Office 365 from a dysfunctional state and unorganized deployment.

·   Work on other infrastructure projects to remediate permissions on the Sharepoint Online Site.

·   Created sharepoint security groups to manage employee and customer access to sensitive data.

·   Adhered security structure to align with security requirements with customer networked environment.

·   Work with development and management on customer engagements when required.

·   Mentored IT Administrator on work to be maintained post-remediation and junior Systems Engineers.

·   Act as tier 3 support for employees and customers who utilize Sharepoint for Office 365 support when required.

·   Guide customers and employees in creating future roadmaps for Office 365 and other cloud products.

·   After remediation, knowledge transfer.

 

Geekatoo1/2014 - 3/2015                                      DFW Area        

(Freelance)       Onsite Tech Support

·   Help Desk Support for Home users of any PC, Home Theater, etc, related issues.

·   Small to medium sized business onsite technical support and break/fix resolution 1 to 5 servers and up to 100 client systems. Client systems included Linux, Novell, Apple/MAC, Microsoft, Citrix, Office 365, and various proprietary and commercial cloud based client access applications.

·   Hardware-Software diagnosis of IT systems including mobile devices using the Universal troubleshooting steps for problem resolution.

·   Working with customers at all technical skill levels and communicating problem resolution at the customer level tailoring training methods that follow a best-practices based approach.

·   Remote support for repeat customers where trust-relationships have been established.

·   Gave recommendations for upgrades to software and hardware where applicable and provided detailed ordering requirements where needed or procured and submitted invoice for reimbursement.

·   Logged all activity using a proprietary web-based wordpress type ticketing system.

·   Managed exchange servers ranging from 2003-2013: general backups, migrations, monitored SLAs.

·   Solarwinds for Asset discovery, cataloging and management at certain client sites

 

 

 

 

 

 

 

 

 

 

RedLime Solutions 10/2013 – 11/2013                          Plano, TX

Retalix/NCR            Help Desk Consultant

·   Temporarily covered the Help Desk Manager while out of town at a convention. Retalix was going through a corporate merger with NCR.

·   Managed users and systems issues through a ticketing system.

·   Supported end-users through Remote Control Software or Deskside.

·   Developed standardized images for laptop hardware models.

·   Refreshed laptops and corrected hardware issues with company PCs, Tablets, Smartphones, and servers.

·   Assessed quarantined, managed, and reported Network threats to Systems Administrator and offered solutions to remedy damage.

·   Inventoried supplies and managed vendor communications.

 

Paladin Consulting7/2013 – 8/2013           Plano, TX

JC Penney           Infrastructure Tester

·   Designed, planned, coordinated and conducted software compatibility tests with programs, hardware, operating systems, and network environments.

·   Performed test coverage analysis and ensured completeness by applying the appropriate methods to meet the organizational testing guidelines.

·   Created the test data strategy, gathered and maintained test data, ensured data integrity, populated test data sheets and generated test logs. Created and implemented the test execution schedule.

·   Verified, documented and reported test case results, defects, and test status.

·   Pocket PC Testing for Retail and shipping, Secure Device Management for JCP, Altiris Patch Deployment

 

Infinitus Trust12/2011 – 6/2013   Private Venue

(Digital Express Trust Architect)        Protector/Network Architect

·   Dissolve, Train, Remove, Appoint Trusts and/or Trustees to preserve integrity, train successors, protect interests of Beneficiaries and ensure continuity of several Trusts.

·   Tasked with implementation and creation of a private cloud digital trust network, mapping using MS Visio, and using Active Directory, VMware (Hyper-V), IIS, and Windows Servers.

·   Involved with cleaning up servers, log-on scripts, Windows deployment Services, (NAP) Network Access Protection, and creating specific domain policies.

·   Running encrypted ISCSI, Cloud/ VPN creation running VPro, and terminal services (TSWeb).

·   Built a PKI infrastructure according to specifications developed relating to Trust Operational Procedure and implemented safeguards for authentication based on process movements between Trusts and their assets.

·   Developed unique authentication structure based on certain performance queues and access for the movement of assets.

·   For the corporation, I developed a solution consisting of Windows Server 2008 R2 domain

·   Co-existing in the domain was Exchange 2010, SharePoint 2010, Lync 2010, Office 2010.

·   Setup up a Private/Public Domain. Created Certificate Authorities and implemented them as well.

·   Deployed Rights Management Services and Federation Services

·   Setup Windows Azure, Office 365, for the completion of a Hybrid-Highly available low cost environment.

·   Worked with private green technology vendors for a smart-technology energy solution.

 

Addison Search5/2011 – 11/2011Carrollton

Compucom/Children’s Medical Center          Consultant

·   Deployment of Windows 7 from Novell.

·   Migrated File shares from NWFS to NTFS.

·   Winbatch scripts to generate progress reports and used various tools for reporting progress.

·   Migrated shared storage drives and servers from Novell to Windows Server 2008

·   Setup, patched, and updated Windows Server 2008 Clusters for File Migration

·   Migrated users, groups, and their respective file permissions from Novell to Microsoft and working with IIS.

·   Updated links in Documents, Spreadsheet, Databases, etc., that pointed to the old shares and updated them to the location of the new server shares utilizing LinkFixer.

HynesCo.5/2008 – 4/2011Dallas/Ft. Worth

Systems Engineer              (Microsoft/Linux)

·   Repair, upgrade, build servers, PC’s, and maintain multiple customer IT infrastructures. 

·   Architect Customer Environments for Virtualization and Cost efficiency in support for initial deployment or for an Overhaul of the network.

·   Remote monitoring of customer networks. Secure customer infrastructures and data.  Suggest upgrades for performance and security. 

·   Citrix Deployment and support. Metaframe XP, 4.5, App Server, Server farm migration. 

·   Linux Administrator for various Linux and Databzse clients supporting Oracle, Odyssey, etc.

·   Integration, consultant, security, and management of Multi-OS environments for customers. 

·   Samba <--> Active Directory integration. 

·   Setup Users in Active Directory.  Configure backup server’s, i.e. BDC’s, SAMBA, NIS, LDAP, File Distribution, Application, DNS, WINS, Print, DHCP, Media, etc. Extensive ability to diagnose, track down, and fix common hardware failure in PC’s, Servers, Hubs, Laptops, Switches, Routers, and most printers.

·   Migration & Implementation of Active Directory infrastructures equipped with Exchange, Certificate Authorities, IIS, WMS, Print Servers (compatible w / UNIX), SMB shares, DNS, DHCP, and Server Trusts spanning multiple Domain Forests of the Hierarchy.  

·   Orchestrated perpetual tasks in all aspects of an NT Environment with consistency for mentoring new hires and training other departmental employees.  Assisted in administration of an Active Directory forest with a multi-domain hierarchy. Maintaining, developing, and supporting around 50-100 users, with 1,500 workstations, laptops, utilizing 50 different customer servers and sites in and through Active Directory.

·   Orchestrated policies via scripts and deployment tools in McAfee and AD with the intent of working symbiotically and aggregately for fault tolerance, overall maintenance of the environment, N.O.S., databases, security, integrity, and backups. 

·   Monitored hardware/Software stress levels via software that analyzed system process, logged all events, sent rule based administrative alerts from system checks. Tweak the system proactively, based on system check data, and its effect on system/ network usage, resources, bandwidth, etc. Enhance the delivery, performance, and redundancy; limiting the need for maintenance windows, resulting in optimal uptime.  99.997% Availability.

·   Provide support to and train other employees in local area and off site, regarding network administration, usage, and disaster recovery methods.

·   Setup servers, workstations and desktops with company required software and tested system prior to imaging.  Software included but not limited to:  Lotus Notes, Cisco VPN Client, VNC, Office 2003, and Terminal Emulators. Blackberry software. 

·   Installation and maintenance of Blackberry Enterprise Server. Used Ghost to image PC’s and Thin Clients.  Used SMS Server 2003 to gather information on PC’s and servers to prepare and schedule deployment package for different subnets.

·   Deployed networked drops and hubs in new office space.  Dell Power Edge, Blades, Blade Switches, Rack builds, multi-server deployment, in house and at multiple datacenters. Put together Visio drawings and specs for co-locator implementation and knowledge transfer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hewlett-Packard 11/2007 - 4/2008 Telecommute

PepsiCo-InternationalAccount Technical Lead

·   Represented HP’s TSG AMS GD ITO Technical Support organization and worked with the customer and lead the planning and implementation of support service delivery for the GD services under transition. 

·   PA-Risc, IA32, x86, Blade Switches, HP Blade Servers, Multi-Vendor Teaming, OpenView.

·   Planned the strategies and set up the IT Support Partnerships with internal and external organizations for BPO Trade Customers. 

·   Developed and implemented Product Support Plans for solutions developed by the Global IT solution center. 

·   Managed IT Support operations for the PI account.

·   Planned for, participated in, held, spoke, and gave webinars, at customer meetings to represent IT Support Delivery for the PI account.

·   Worked with both the technical and upper management teams, relaying for both parties in order to conclude findings and decisions based on information gathered. 

·   Used technical expertise to extract relevant information in order to effectively communicate ideas and thought processes to all parties involved inside and outside Global Delivery. 

 

A.C.S/ S.A.B. Miller Brewing - U.K.8/2007 - 10/2007           Dallas, TX

Distributed System EngineeringConsultant

·   Subject Matter Expert (SME) – Firewall Remediation for Microsoft ISA Server in Production.

·   Troubleshot ISA Server related issues using Peregrine Ticketing systems. Logged calls, responded in ticket system, updating progress as expected.

·   Analyzed and assessed multiple ISA Server configuration routines and implementation. 

·   Led the DSE team as the subject matter expert for ISA Server patching and upgrading. 

·   Developed recommendations both written and in MS Visio, reflecting the client infrastructure as it stood and the path to take for a successful upgrade. 

·   Developed a disaster recovery plan specific to ISA’s implementation and uniqueness in this infrastructure. 

·   Submitted findings, recommendations, and proposals suggesting immediate implementation for best security and performance.  Included were recommendations for upgrading all ISA servers to a standard Windows Server 2003 w/SP1. 

 

Bank of America7/2007 - 8/2007Dallas, TX

Wintel Server UtilityDistributed Server Engineer

·   Used Macro-enabled Excel workbooks to query, sort, analyze, aesthetically organizing the user, group, and (DFS) Distributed File System share data gathered. 

·   Relocated user profiles respective to the nearest HP Netfiler or Cisco caching location in order to achieve optimal network performance, lowest cost in terms of hops, while ensuring the best user/customer experience.

·   Created and applied respective permissions to each symbolic link for users, groups, and DFS Shares using VB scripts in preparation for data transfer.

·   Used terminal server, telnet, UNC paths, RC, SSH, etc., to connect, create, and schedule tasks to transfer the data. 

·   Programmed, developed, and employed the use of batch scripts to run as tasks.

·   Tasks embedded in scripts were procedures such as drive mapping, robocopy with appropriate switches to move the data, maintain security permission, and log its progress. 

 

 

 

 

 

 

 

 

 

First Horizon Mortgage/Bank5/2007 – 7/2007Dallas, TX

Citrix Migration Engineer

·   Responsible for the backup, integrity, and encryption of bank and mortgage branch user, bank, and customer data.  Including but not limited to database, customer account, and user profiles. 

·   Ensure secure transit from branch location or employee home-based location to corporate headquarters. 

·   User profile data migration to Citrix Server at server farm.

·   Citrix Server farm ERP and deployment.  Citrix Presentation Server and Web Interface 4.

·   Business Intelligence data gathering and reporting to support project. Connected end-user outlook data files and had user verify all personal folders migrated properly. 

·   Re-imaged and configured computers and laptops using ghost. 

·   Assisted users in logging on for the first time, making sure they can print to their accustomed printers, and verified all applications work, their data accessible, email folders containing their email are available in Outlook, and teaching them how to re-create shortcuts on their desktop. 

·   Verified processes, collected timing information, and made written documentation available to company.

 

Tech Pros Group, Inc.10/2006 – 05/2007Irvine, CA LAN/WAN Internship                           

 

NCR/Teradata5/2006 – 10/2006 Dallas, TX

TeraData Support Representative

·   Provided installation, maintenance and repairs on equipment to assure continuity of customer operations and high levels of customer satisfaction.

·   Took ownership of customer problems and incidents until the situation had been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Level Agreements.

·   Performed Tier II/III work on products and services of medium to high complexity. Tier II/III products involved large servers, mainframe computers, peripherals, large system

printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). 

·   Primary duties included installation, software support, network management, hardware maintenance and multi-vendor maintenance. Average daily tasks consisted of working with 100 parallel nodes or more. 

·   Data Warehouses consisted of Parallel Node Architecture, either (SMP) Symmetrically Multi-Processing or (MPP) Massively Parallel Processing, with databases reaching 120 TB. Replaced disk drives on systems in RAID 1 dual redundant architecture. Hardware Maintenance Service/Multi-Vendor Maintenance.

·   Analyze and correct all technical problems on equipment within assigned customer accounts. 

·   Performed periodic preventive maintenance routines on products and installed modifications to equipment. 

·   Performed overhauls and maintenance repair as a matter of routine. 

·   Software Support, responded to customer calls, which included problem identification, escalation and resolution of operating system software problems.  Responsible for keeping customers informed during the problem resolution process. UNIX Support and Administration.

·   Update patches for database and OS’s as needed either proactively or by change controls.

·   Shell Scripting for patching and updating both Unix and the Teradata Warehouse.

·   XML device management and registration across multiple proprietary applications used for monitoring, reporting, configuration management, and overall system design.  Comparable to the way WMI is used in Windows. Network Management

·   Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management.  network and systems management, systems/protocols (e.g., Ethernet, SNA, WAN)

·   Data Warehouse Integrity Management Security issues. (e.g., virus protection, physical and access security)

·   Database Management Systems (e.g., SQL interfaces, remote data) Asset Management

·   Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property). 

·   Maintain an appropriate parts inventory as well as parts record keeping. Control expenses.

 

ITT Technical Institute                 9/2005 - 12/2005Arlington, TX

Professional Student

Multiple contracts, ranging from one day, overnight, weekends.

 

Education

 

Tech Pros Group, Inc.10/2006 – 05/2007Irvine, CA

LAN/WAN Internship

 

ITT Technical Institute06/2004 – 06/2006Arlington, TX

AAS/ITCNS

 

Tarrant County College01/1999 – 04/2003Arlington, TX

Business Management